Organizational Behaviour Case Study

Organizational Behavior Option A Cases: Automation in the Book Store and The Night snout Answering service Part 1) The field of Organizational Behavior is one that is very(prenominal) of import when it comes to managing people and to make them work effectively. This begins with training. In rove to learn these fonts it is important to look at both the structure and environment of the beau monde. In the case of the Automation in the Book Store, the connection is a medium coat book storage. Because this company is a book put in with very few employees in that respect is not a high level of formalization, less specialization and less authority. Therefore, it has an intrinsic structure. Employees dont have a lot procedures and rules that they must abide by piece of music doing their jobs. In fact the initial company policy required employees to stay with the customer they were serving from the magazine they walked into the store until the sale was mad e. Also, there was not a huge deal of standardization in that there was not a set procedure on how employees did their work, rather it was a freer establishment because there were very few employees and this resulted in greater flexibility. These facts in all changed erst the new computer system was implemented.

This system presented employees with whatsoever degree of formalization and standardization in their jobs because now there were precise rules and procedures on how to deal with customers. This includes entering an ID number every time a sale was made and closing the store with the system. Al so, because this bookstore was not use to hi! gh levels of formalization in the past, the implementation of the training program was affected. There were no operating instructions on how to obturate at the end of the day in training. The manager had to come... If you hope to get a full essay, order it on our website: BestEssayCheap.com

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